Shipping policy

Please note that we are a physical record shop, and we need to separate the record from the sleeve for security reasons.

All our MINT new vinyl records are unplayed, but we cannot guarantee that they will be sealed.

If you require sealed records, please get in touch before placing an order. If you require a different shipping option not available at checkout, please contact us via email, phone, or the live chat service at the bottom right of the browser page.

We aim to process and post our orders within 2-3 working days. We do not post orders on weekends or bank holidays.

Tracking numbers are not provided with UK Second Class postage.

Please be aware that we sell our stock from our physical shops rather than a warehouse. Therefore, stock is also sold in-store, which can result in our listings not always being updated in time and some items may not be available. In these cases, a full refund will be provided as soon as possible.

TRADING:
We only trade items within our shops and do not offer discounts or deals on items in our online inventory.

UK ORDERS:
All orders above £20 in value will be sent via Royal Mail First Class Signed For. All orders over 2 kg must be sent via courier.

INTERNATIONAL ORDERS:
All international orders are sent via Royal Mail Tracked and Registered post, or by courier if over 2 kg.

If you need a specific shipping method, please contact us via email, phone, or the live chat service at the bottom right of the browser page.

Please be aware that you may be charged customs fees, which are the responsibility of the customer to pay.

IN-STORE COLLECTION:
For in-store collection, please select the “Collect” shipping option at checkout. We will then send an email to confirm your order.

Please allow up to 2 working days for the stock to be transferred to the shop of your choice. We will contact you via email once your order is ready for collection.

LAST CHRISTMAS SHIPPING DATES:

• 11th December – Royal Mail International Tracked

• 17th December – Royal Mail UK Second Class / DHL USA / International Courier

• 19th December – Royal Mail UK Tracked 48

• 21st December – Royal Mail UK Tracked 24

• 23rd December – DHL UK

FREE HOME DELIVERY ON ORDERS OVER £100 (UK Only)

CONTACT:

info@flashback.co.uk

Tel: +44 20 3780 1903